Not just a department.
CUSTOMER SERVICE IS AN ATTITUDE
Customer service is all about professionalism, patience, and a customer-first attitude. In today's digital world, remote customer service centers empower businesses to hire a team or an agency to have ideal candidates from anywhere in the world. Outsourcing your customer services to a reliable agency is just plain convenient.
The importance of Customer Service
89% of customers chose to do business with a competitor following a poor customer experience. In contrast, excellent customer service has a more than 75% retention rate. Having a top-notch customer service center, either in-house or remotely, businesses cultivate a loyal fan base that advocates for them and provides credible testimonials and reviews. Investing in a customer service center helps trigger your flywheel because loyal customers will help you acquire new customers through word of mouth, free of charge. One happy customer convinces prospects to interact with your brand. It's a proven fact that nothing is more effective than User Generated Content (UGC) in the form of positive testimonials — and cheaper, too. But hiring a customer service team has a huge overhead cost. Outsourcing customer services to an agency or remote customer representative is convenient.
Hire an agency on Talends
A 5% increase in customer retention can equate to a 20% increase in profit since repeat customers are more likely to do more business with your brand — 300% more, to be exact. Talends enables companies to partner with agencies that will represent their brand image, mission, and values in the best way possible. We also help you hire a freelancer customer representative, local or offshore, who will encourage customers to remain loyal to your business through good representation—grasp on 96% of customers who value good customer service and boost your revenue.
Customer Service In Sales
Hire an agency that will help you offer quality customer services, making you stand out from competitors and boosting your sales.
Customer Service In Marketing
Hire a freelancer customer representative who can contribute to boosting your reputation and driving a more significant number of referrals – the best form of marketing.
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